Simple, stress-free returns. ♡

You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team at customerservice@kunbiskin.com who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we don’t offer exchanges. You will need to place a new order and return your original item for a refund.

Once received, we’ll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return. Your refund will be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

If you don’t receive your refund and it’s been 10 working days since you received our email, then please contact our customer service team and we’ll be happy to help.